Front Page of PTCL Report

INTERNSHIP REPORT

ON

PTCL

Specialization: HUMAN RESOURCE

Submitted to:

CHAIRMAN

DEPARTMENT OF BUSINESS ADMINISTRATION

Submitted By:

                             Rozina M. Akram

Roll No. AD 515115

Registration No. 09-PMN-02609

Address:               Basti Door Kot Chah Kasli Wala

                             PO Suraj Miani Multan.

Mobile:                 0301-7431867

ALLAMA IQBAL OPEN UNIVERSITY,

ISLAMABAD, PAKISTAN

PREFACE

Seeking knowledge has always been an instinct of man. God has created human being not to eat, live and die but the basic concept for the creation of human beings is the exploration of this universe.

We as a human being need to niche crave a bit bigger so that we could grab the required knowledge, which was the purpose of our creation

Internship is an integral part of MBA program. For the sake of internship the most initial thing is to have practical experience; this effort may get a practical experience if right organization is selected. During this internship, a student comes to practical knowledge. He/she learns what he/she has studied so far. As a MBA student I have also done my internship in PTCL Multan. During my internship I was able to learn practical aspect of business, and get good working experience of learning and working with people.

ACKNOWLEDGEMENT

First and fore most all raise to Almighty Allah to give me the courage and patience to carry out this responsibility successful.

I also wish to tender grateful acknowledgements with profound respect and gratitude to respected Regional Director Allama lqbal Open. University Multan for affording us an excellent opportunity to explore ourselves in the internship program.

PTCL

I also feel indebted to all the respected staff of PTCL who gave me very effective guidance to make this work successful.

CONTENTS

1-                  Overview of Organization                                                                                    1

2-                  Introduction                                                                                              1         

3-                  Historical Background                                                                              2

4-                   Company Goals and Objectives                                                              5

5-                   Company Information                                                                             6

6-                   Organizational Chart of  PTCL                                                               8

7-                  Culture and environment                                                                          9

8-                   PTCL Broadband Services                                                                      14

9-                  Customer Care and Service Department                                                  21

10-               Human Resource Department                                                                  44

11-               Functions of  HR Department                                                                 45

12-               Human Resource Management  Process  in  PTCL                                 49

13-              Human Resource Planning & Forecasting                                                49

14-              Promotions                                                                                                79